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Search Success with Google AdWords


The Salesforce for Google AdWords hands-on lab was one of the most impacted sessions of Dreamforce 2007. Unlike many of the track sessions which will be posted to YouTube and/or Google Video this week, a hands-on lab doesn't lend itself well to an...
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For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
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Measuring employee performance?


Recently I was asked if time and results were the only things you could use to measure employee performance. Here's a snippet of my response. The most important thing to remember when measuring performance is that you are trying to measure the...
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ConceptDraw MindMap


ConceptDraw MindMap is a mind mapping and brainstorming software that you may use for capturing ideas, planning events as well taking notes in a more visual interface. It is one of the very popular mind mapping software and often rated at par with...
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How to make a field Read-only in Salesforce.com


A few days ago I got an e-mail asking for some help in Salesforce.com -   How to make a field as Read only in GUI. For ex: In Account Tab, i want to make a Phone Field as Read Only in GUI. when we click on Edit on an Account, in that I want to...
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Yay, PayCycle!


Ever wondered where your paycheck comes from? I mean, actually comes from? How it’s calculated and tracked? Printed? Deposited? How taxes are paid on it? Chances are, there’s a hardworking soul in your organization who tangles with payroll software...
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