How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
An open letter to CRM software start-ups...
Curiously, I had three companies contact me this week about CRM software they were launching. One part of me wants to applaud anyone who has the gumption to invest their time and money in developing software, the other, my independent CRM consultant...
Read more about An open letter to CRM software start-ups......Personal Branding-Build Your Personal Brand in 5 D
The Internet is quickly becoming the de facto authoritative source of record. It is your resume, your reputation, your credibility, and your performance. If you are interested in future success you had better own your namespace. That begins with...
Read more about Personal Branding-Build Your Personal Brand in 5 Days...Rapid Prototyping Tools
Newsletter readers: jump straight down to the list of tools. Prototypes as a design deliverable are on the rise, and for good reason. I am strong believer that prototyping helps us to design better experiences. We are working in a world of rich,...
Read more about Rapid Prototyping Tools...Parsing The Cloud
Dan Woods provides an interesting analysis in Forbes, Parsing The Cloud, on where Cloud Computing may be going next. He makes a good case that the cloud will become more complex and diverse. He offers four drivers of this diversity. ...
Read more about Parsing The Cloud...Salesforce.com Silicon Valley City Tour
I had a chance to participate on a panel at the salesforce.com city tour in Santa Clara last week. I would say there were roughly 500 people in the audience, and it was fun for me to present as a salesforce customer. I was on the panel with Doug...
Read more about Salesforce.com Silicon Valley City Tour...A blurring between on premise and hosted CRM softw
Once upon a time it was pretty simple. If you wanted hosted CRM software you paid per person per month. If you wanted your CRM software in-house you purchased a perpetual license up...
Read more about A blurring between on premise and hosted CRM software......